As requested in our earlier post, the Department of Information Technology (DIT) Central Office, who had already been working on it, has now advised about the launch of a New EKP portal for those who are without the RBI Email ID i. e. (pre-April 16) retirees.

New EKP – How to Access


  DIT has, now, issued instructions to enable such retirees to access the Retirees’ Portal of New EKP.
Follow the Steps given below to access the Retirees’ Portal of New EKP:

  • Users who require access to the retirees’ portal of the new EKP may ensure that they are registered with Samadhan and onboarded on the retirees’ portal of Samadhan.
  • Such users may send the following details to ekp.support@rbi.org.in using the email ID that is already registered with Samadhan:
Name
Samadhan ID
PF ID
Designation
Retired from which office
Date of Retirement
Email ID 
registered with Samadhan
Mobile Number 
registered with Samadhan
Pensioner/CPF Optee
Pensioner ID Card Upload copy of the Pensioner ID Card
Data as required for registration
  • Post verification of details, the EKP Support team will share the login ID and temporary Password with the user via return mail.
  • Users can log in to the new EKP portal by visiting https://ekpnew.rbi.org.in -> Pensioners w/o RBI Mail.
  • After logging in using the temporary password, users will be prompted to change the password.
  • Further, the user is required to answer any three Security Questions from a set of seven Security Questions. Users will need to remember these Security Questions and Answers as the same may be required to enter during future logins.
  • Once steps 5 and 6 are successfully completed, user can log in to the portal by entering the login ID and Password.
  • After entering the password, the user is required to answer any one of the three Security questions selected earlier.
  • For further information click here.
    We are thankful to the Bank for launching the portal for retirees who do not have RBI Email IDs.

In case of any query, the user may contact the following officials :
1. EKP Support Help Desk 
 Email ID- ekp.support@rbi.org.in 
Contact Number- 0712-2806710 
2. Sunny Keshwani, Assistant Manager 
Email ID- sunnykeshwani@rbi.org.in 
Contact Number- 022-22600953 
3. Saurabh Walia, Manager 
Email ID- saurabhwalia@rbi.org.in 
 Contact Number – 022-22600958