Bank  held  virtual meetings on 15th September, 21 with Retirees Associations to get feed back about the problems being faced by members in respect of Group Mediclaim Policy under MAFS (hospitalisation). Associations at different centres viz Chandigarh, Delhi, Dehradun, ,Jaipur, Jammu, , Kanpur, Lucknow, Patna and  Ranchi took part in the meeting. Other than HRMD (C.O) officials, Insurance brokers, TPAs, local medical desk staff were also present during the meeting.
Concerns about the following were expressed by the representatives of participating  Associations.

• Engagement of  IFFCO TOKIO Insurance  company this year, despite reservations expressed, citing examples of the high handed  and insensitive manner of handling hospitalisation cases by the  Company.
  
• Removal of clause of  pro rata  settlement of bills.
  
•  Delay in pre-sanction approval at the time of admission.
  
• Arbitrary Initial  sanction of amount  disproportionate to the estimated cost of treatment.
  
• Delay in approving the bills sent by the hospitals at the time of discharge of patient.
  
• Hard copy of bill settlement advice not being  given to the patient at the time of discharge.
  
• Low room tariffs  in view of the market position.
  
• Helpless  attitude of TPAs whose representatives lacked authority to remedy  wrongs.
  
• Extension of OPD facility to all retirees .

Bank noted the concerns and suggestions.